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Job Description
- Act as the primary point of contact for assigned customer accounts.
- Develop and maintain strong relationships with clients to ensure high levels of customer satisfaction.
- Understand customer needs and provide tailored solutions to meet their requirements.
- Monitor account performance and conduct regular check-ins to assess satisfaction.
- Collaborate with internal teams (sales, marketing, product) to address client needs and feedback.
- Identify opportunities for account growth and work to achieve sales targets.
- Prepare and present reports on account status, performance metrics, and future opportunities.
- Handle any escalated customer issues or complaints in a professional manner.
Job Requirements
- Bachelor's degree
- Excellent command of English “Speaking, Listening, Writing ”
- Experience in sales and providing solutions based on customer needs.
- Strong communication and interpersonal skills.
- Proficient in all Microsoft Office applications.
- The ability to build rapport with clients.
- The ability to handle multiple client accounts.
- Exceptional customer service skills.
- Excellent organizational skills.
- Ability in problem-solving.