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Key Account Manager

Giza, Egypt

Key Account Manager

Giza, Egypt
Posted 12 days ago
50Applicants for3 open positions
  • 30Viewed
  • 3In Consideration
  • 26Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

  • Support manager for the annual plan.
  • Meet or exceed aggressive Service Level Benchmark.
  • Provide weekly customer care reports to the Customer Services Manager.
  • Respond to customer inquiries, shows courtesy, and ensure customer satisfaction.
  • Train new hires in customer interaction; implement quality programs, and motivate staff to excel in providing quality services.
  • Coordinate with other department managers in all matters related to CS and quality management.
  • Prepare customer complaint letters depending upon the investigation.
  • Acknowledgment receipt of customers’ complaints within 24 hours through (email, fax, telephone, ETC …)
  • Manage complaints regarding domestic shipments.
  • Forward follow-up Documents to the corresponding department for further investigation.
  • Support Customer Services Manager in establishing the departmental strategy.
  • Utilize necessary reports to support service excellence.
  • Recommends promotions for employees who consistently exceed performance expectations and satisfy other requisite criteria.
  • Visit the customer to resolve issues.
  • Participate in developing, implementing, and updating all aspects of Customer Service Training.
  • Performs other assignments as required.

Job Requirements

  • Bachelor's degree
  • 3-5 years of experience in the same industry
  • Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
  • Excellent written and verbal communication skills

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