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IT Technical Support Engineer - New Cairo

New Cairo, Cairo
Posted 2 months ago
244Applicants for1 open position
  • 77Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Job Categories:

Skills And Tools:

Job Description

    • Installing and configuring computer hardware, software, systems, networks, printers and scanners
    • Monitoring and maintaining computer systems and networks
    • Responding in a timely manner to service issues and requests
    • Serve as first point of contact for employees seeking technical assistance via phone, email, ticketing system or in person for support on computing needs including desktop, laptop, printer, and other client-side computing needs
    • Determine the best solution based on the issue and details provided by end user
    • Direct unresolved issues to the next level of support personnel
    • Setting up accounts for new users
    • Repairing and replacing equipment as necessary
    • Testing new technology
    • Record events, problems and their resolution in ticketing system
    • Other duties as assigned
    • Benefits
    • Medical and Social insurance.

                        Job Requirements

                        Required Education: Bachelor’s degree in Information Technology, Computer Science or related field, An associate degree is the minimum qualification to be considered.

                        • At least 3 years of experience in a technical support role
                        • Working Conditions: Flexible shifts based on work need
                        • Basic Microsoft Windows Server 2008/2012/2016 experience
                        • A technical, logical thought process, problem-solving skills, an ability to stick to strict deadlines, an ability to priorities and a keen eye for detail
                        • Microsoft Windows 7,10 experience
                        • Experience with Microsoft products like Office- Excel, Word, PowerPoint, Outlook
                        • General Network experience
                        • Wired, Wireless and switches experience
                        • IP phones experience

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