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Bioskin Spa
New Cairo, Cairo


New Cairo, CairoPosted 2 months ago
39Applicants for1 open position
  • 19Viewed
  • 3In Consideration
  • 16Not Selected

Job Details

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Job Description

Ensure consistency in attendance, cleanliness of the reception area, answering all calls, and providing accurate information on services, products, and promotions including appointments confirmations and re-confirmations



Job Requirements

  • Be on time for shift and maintain consistent, regular attendance record.
  • Accurately book, change and cancel spa appointments as requested.
  • Acknowledge and greet everyone who enters and leaves the spa.
  • Ensure that the check-in, check-out process is handled in accordance with Company’s Process.
  • Provide callers and guests with detailed descriptions of spa treatments, packages, services, Monthly Program and hours of operation.
  • Document guest full information in electronic record accurately and as per customer’s official document.
  • Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently.
  • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
  • Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests.
  • Handle guests’ questions and concerns promptly, professionally and courteously.
  • Maintain complete confidentiality in all guest matters in accordance with company policy;
  • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
  • Maintain a clean; safe, fully stocked and well-organized work area.
  • Must be able to work without constant direct supervision and remain at assigned post for extended periods of time.
  • Maintain a positive attitude and contribute toward a quality work environment.

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