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Job Description
Organizing meetings with hotel department heads to address changes to policies and assess progress
- Ensuring all hotel staff comply with operational and service standards, in addition to hotel policies and procedures
- Training and developing hotel staff to achieve their career goals and become more successful in their roles
- Identifying strategic goals for the hotel and communicating the importance of achieving those goals to staff
- Helping resolve guest complaints and booking and billing issues
- Managing the profitability of the hotel, overseeing revenue targets and creating budgets for individual departments
- Recruiting and hiring new hotel staff to fill vacant positions
- Maintaining the hotel's physical properties and arranging for repairs, if necessary
- Ensuring that the hotel meets all health, safety and security laws and regulations
- Planning and implementing hotel marketing campaigns to attract new guests
- Organizing and planning all events on the hotel's property, such as conferences, weddings and special gatherings
- Handling all emerging problems
- Responsible for setting strategy for generating revenues
Job Requirements
- Proven experience as a General Manager or similar executive role in Hotels
- Experience in planning and budgeting
- Knowledge of business process and functions (finance, HR, procurement, operations etc.)
- Strong analytical ability
- Excellent communication skills
- Outstanding organizational and leadership skills
- Problem-solving aptitude
- BSc/BA in Business or relevant field; MSc/MA is a plus
- Presentable
- Excellent command of English language