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Job Description
The Fleet Onground Coordinator is one of the crucial and impactful roles in our company and we take great pride in the quality of team members that hold this role. Improving rider performance, maintaining and managing rider reports, and supervising the rider activities would be the main responsibilities handled by the Fleet Onground Coordinator
Primary responsibilities
- Work from within allocated zones on-field to push improve performance, attendance, and quality metric KPIs
- Record attendance, availability, location, and delivery capacity of each rider
- Re-align rider shifts intra-day to solve absenteeism to meet hub capacities
- Visit the different hubs in a zone through the week to ensure quality standards are maintained
- Train new riders for deployment and track their progress to success
- Provide training to riders on any newly deployed features
- Work with the zone’s allocated Fleet Coordinator to ensure hub and zone KPIs are met
- Track riders’ performance daily to ensure smooth by ensuring SOP compliance
- Work with dispatching team to ensure live orders tasks are correctly performed
- Ensure any kind of special request orders (Priority, VIP user, fragile items) are delivered with care
- Be the eyes and ears on ground and act as a supervisor above the riders helping them clear out any concerns
- Manage all riders’ queries, issues and re-solve immediately and generate riders’ progress report daily
- To use the InstaShop services as per the company policies in order to provide feedback on how to improve the service
Job Requirements
Requirements
- 1-3 year of experience in handling on-demand fleet riders
- Excellent supervision and training skills
- Superb clarity in communication
- Excellent organizational skills
- Problem solving, and plan execution skills
- Commercial & Technology awareness
- Must have a driving license
