Crew Trainer

Job Summary

The Crew Trainer is responsible for providing on-the-job training and guidance to new and existing employees. This role requires a comprehensive understanding of all operational procedures and a commitment to upholding company standards in all areas, including customer service, food preparation, and safety. The Crew Trainer acts as a role model, coach, and support system for the team, ensuring a positive and productive work environment.

Duties and Responsibilities

Training and Development:

• Conduct on-the-job training for new hires, covering all aspects of their job duties.
• Provide ongoing coaching and feedback to team members to improve their skills and knowledge.
• Demonstrate proper techniques and best practices for tasks such as taking orders, preparing food, and operating equipment.
• Help new employees get acclimated to the workplace culture and their role.

Operational Support:

• Perform all the duties of a regular crew member, including serving customers, handling transactions, and preparing products.
• Ensure compliance with all company policies, procedures, and safety regulations, including food safety and sanitation standards.
• Assist management with daily operations, such as delegating tasks, managing inventory, and maintaining a clean and organized workplace.
• Act as a first line of support for team members, addressing questions and concerns as they arise.

Leadership and Communication:

• Act as a positive role model for all crew members, demonstrating a strong work ethic and a positive attitude.
• Communicate clearly and effectively with both team members and management.
• Provide constructive feedback to team members and report on their progress to management.
• Help foster a collaborative and supportive team environment
• Deliver comprehensive training sessions to new and existing crew members on bakery, pastry, and food production processes.
• Ensure all team members adhere to company standards, food safety regulations, and operational procedures.
• Monitor crew performance and provide constructive feedback to support continuous improvement.
• Develop and update training materials, manuals, and checklists to reflect best practices and new product launches.
• Facilitate hands-on demonstrations and practical workshops to enhance skill development.
• Support onboarding and orientation of new hires, ensuring a smooth transition into the team.
• Collaborate with management to identify training needs and implement targeted development programs.
• Maintain accurate training records and track progress of individual crew members.
• Promote a positive, inclusive, and motivating work environment that encourages teamwork and high morale.
• Assist with daily operations as needed, ensuring seamless service and product quality.