Receptionist / Front Office Admin

Receptionist / Front Office Admin

• Serves visitors by greeting, welcoming, and directing them appropriately.
• Notifies company personnel of visitor arrival.
• Maintains security by following procedures, monitoring logbooks, and issuing visitor badges.
• Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
• Management of meetings rooms
• Handling queries and complaints via phone, email, and general correspondence
• Greeting and escorting all visitors
• Transferring calls as necessary
• Possibly managing office supplies such as stationery, equipment, and furniture
• Performing ad-hoc administration duties
• Maintaining office services as required (such as cleaners and maintenance companies)
• Receiving and dispatching deliveries
• Assisting with mail as required
• Taking and ensuring messages are passed to the appropriate staff member on a timely basis.
• Receive visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
• Answer screening and forwarding incoming phone calls.
• Direct visitors to the appropriate person and office.
• Answer, screen and forward incoming phone calls.
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).
• Provide basic and accurate information in-person and via phone/email.
• Maintain the buildings' security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).