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Job Description
- Monitor and respond quickly to incoming requests relate to IT issues.
- Maintain computer systems and act as support if any system goes down.
- Installing and configuring PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
- Repairing and replacing equipment as necessary
- Setting up accounts(domain) for new users, and train computer users as necessary
- log all help desk interactions
- follow up with customers and users to ensure complete resolution of issues (Feedback)
- Track and route problems and requests and document resolutions, inform management of recurring problems
- Resolve technical problems with Local Area Networks and Wide Area networks
- help update training manuals for new and revised software and hardware
Job Requirements
- Proven experience as a help desk technician or other customer support role
- University degree in (computer science, computer and information technology, information technology, Communication Engineering)
- Experience Needed from 1 - 2 years
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Very Good in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- CCNA/CCNA security /MCSA is preferred
