Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
As an ERP Customer Support Specialist, you will play a key role in supporting our clients by troubleshooting issues, resolving technical problems, and ensuring smooth operation of ERP (Enterprise Resource Planning) systems. You will be responsible for delivering exceptional customer service, guiding users through complex processes, and collaborating with internal teams to ensure that customer needs are met efficiently.
Job Requirements
- Customer Support: Provide timely and professional assistance to ERP system users by responding to inquiries, troubleshooting issues, and resolving system-related problems.
- System Navigation Assistance: Guide customers through ERP functionalities and features, helping them maximize the use of the system.
- Issue Escalation: Escalate unresolved issues to technical teams or ERP consultants, and follow up to ensure timely resolution.
- User Training: Assist in training customers on ERP processes, workflows, and best practices, either remotely or on-site.
- Customization Requests: Collect customer feedback and customization requests, coordinating with internal teams to evaluate feasibility and implementation.
- System Monitoring: Monitor the performance of the ERP system and report potential issues before they impact users.
- Documentation: Create and maintain support documentation, FAQs, and user manuals for clients and internal use.
- ERP Testing: Assist in testing new features, updates, and customizations to ensure compatibility and smooth system operation.
- Data Management: Assist clients with data imports, exports, and maintaining data integrity within the ERP system.
- Continuous Improvement: Proactively suggest improvements to processes, workflows, or system features based on user feedback and technical assessments.
