Customer Support Representative
Job Details
Skills And Tools:
Job Description
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Company Description
Enable is a subsidiary of efinance Investment Group (EFIG) offering seamless business process outsourcing solutions in Egypt since 2009. Committed to enabling clients' full potential, Enable provides advanced IT infrastructure, integrated telecommunications solutions, and a talented team.
Role Description
This is a full-time on-site role for a customer service Representative - Banking Vacancy 6 October.
The Customer support Representative will be responsible for handling customer inquiries, resolving issues, providing information about banking services, and ensuring customer satisfaction through excellent communication and problem-solving skills.
Responsibilities
Handle high volumes of inbound and outbound calls efficiently
Follow communication scripts and adapt based on customer needs
Identify issues, clarify information, research, and offer solutions or alternatives
Upsell products/services when relevant
Build strong customer relationships and go the extra mile
Maintain clear and accurate records of customer interactions
Job Requirements
- Ability to maintain high levels of customer satisfaction
- Strong communication and listening skills
- Attention to detail and problem-solving abilities
- Previous experience in a call center or banking industry
- B2 English level
- You must be graduated from faculty of (commerce, economics)
- Males only
- Maximum age 28
