Ecommerce & CRM Specialist
6th of October, Giza
Ecommerce & CRM Specialist
6th of October, Gizaposted 1 month ago32Applicants for1 open position
- 10Viewed
- 7In Consideration
- 0Not Selected
Job Details
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Job Description
- Manage and optimize the company’s ecommerce platforms to maximize online sales and enhance user experience.
- Develop and execute CRM strategies to increase customer engagement, retention, and lifetime value.
- Monitor and analyze ecommerce and CRM performance metrics, providing actionable insights and regular reports.
- Coordinate with marketing, sales, and product teams to launch digital campaigns and promotions.
- Oversee the integration of ecommerce and CRM systems with other business applications for seamless operations.
- Ensure accurate and up-to-date product listings, pricing, and inventory management on all digital channels.
- Identify and implement opportunities for process improvements in online sales and customer relationship management.
- Respond to customer inquiries and resolve issues promptly to maintain high levels of satisfaction.
- Stay updated on industry trends, competitor activities, and emerging technologies in ecommerce and CRM.
- Support the training and development of staff on ecommerce and CRM best practices.
- To manage all landing pages, product bundles, and offers, and oversee our "Exception Stars" loyalty program, segmentation, and customer lifecycle flows.
Job Requirements
- Minimum of 1 to 3 years of experience in ecommerce, CRM, or digital marketing roles.
- Proven track record of managing ecommerce platforms and CRM systems in a fast-paced environment.
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Excellent communication and interpersonal skills for cross-functional collaboration.
- Experience with online sales strategies, digital marketing, and customer engagement techniques.
- Familiarity with ecommerce platforms (such as Shopify, Magento, WooCommerce) and CRM tools (such as Salesforce, HubSpot, Zoho).
- Ability to multitask, prioritize, and manage time effectively in a dynamic setting.
- Detail-oriented with a commitment to delivering high-quality work.
- Proactive problem-solver with a customer-centric mindset.
- Willingness to work onsite in a collaborative office environment.
