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Job Description
To one of our clients :
Job Description :
- Resolution of trouble tickets raised by NOC / Customer / LNOC Teams
- Fault management on all NEs and follow up with support in case of escalated cases
- Node Health Checks
- Analysis of Network performance issues
- Implement network changes as per the CR process
- Support new Network node integrations and Acceptance
- Ensure current license and software versions are suitable for the present network requirement
- Able to verify and execute the plan provided by planning team
- Capacity management and reporting in case of possible breach in capacity
- Liaise with 3rd Party Suppliers / Vendors for resolution of the Faults / Problems needing vendor support
- Validating and maintaining the Known Error Database (KEDB) for Datacom Nodes
- Identify root cause of Priority 1 and Priority 2 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA)
- Integration configuration (new links with other nodes, 3rd party, exp. Etc.), New APN/Static IP configure, Package creation as per commercial.
- Complaint handling (Customer, CC, Roaming and internal escalations), Hardware utilization report analysis.
- CN license application, License update, License capacity monitoring and forecast, Customer interface/communication, Weekly Database backup checking, Handle new requirements from Customers, KPI / Network Quality improvement/optimization.
- Weekly Operation Plan, Major Operation review/solution/risk / script verification, Rectification/ precaution check and update iSite, Contingency plan, Topology update, Remote access and Contingency Defense & Drilling.
- Disaster recovery planning & reporting, change operation execution, Spare parts management / update.
- Support customers to do the network security audit / fix the vulnerabilities, Policy compliance / Adhoc requests.
- Support Customer to review the solution from Huawei /3rd party/Customer, Support roaming team to launch new operators, new feature deployment.
Job Requirements
Network Skill & Knowledge:
- Operation-maintenance, troubleshooting & configuration knowledge on USN(SGSN/MME) , UGW(GGSN/PGW) , CG & DNS
- DPI concepts and troubleshooting(L3/L7 rule definition/Differentiated service charging/Header Enrichment)
- Good knowledge in all technologies PS Call flows, CSFB and SRVCC, VoLTE.
- Experience in User Trace analysis, CDR analysis and KPI improvement
- Knowledge of Routing concepts, NFV, Cloud vEPC(vUSN & vUGW)
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