Outdoor Customer Service Representative

Ramtrade -
Nasr City, CairoPosted 1 month ago

18Applicants for2 open positions

Job Details

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Engage with customers in outdoor settings, such as parks, event venues, or recreational areas, to provide assistance, answer questions, and offer guidance as needed.
Address customer concerns and complaints promptly and effectively, striving to resolve issues to the customer's satisfaction while adhering to company policies and procedures.
Develop a comprehensive understanding of the products or services offered by the company to effectively assist customers and provide accurate information.
Assist in promotional activities, including distributing flyers, samples, or promotional materials, and actively engaging with potential customers to generate interest in products or services.
Set up and maintain outdoor equipment, such as booths, tents, or displays, to ensure a welcoming and organized environment for customer interaction.
Collaborate with the sales team by providing support during outdoor sales events, demonstrations, or promotional campaigns, including assisting with product demonstrations and facilitating sales transactions.
Adhere to safety guidelines and protocols to ensure the well-being of customers and colleagues, especially in outdoor environments where weather conditions or other hazards may pose risks.
Maintain accurate records of customer interactions, feedback, and any relevant information, and provide regular reports to management regarding customer trends, issues, and suggestions for improvement.

High school diploma or equivalent; additional education or training in customer service is a plus.
Proven experience in customer service, preferably in outdoor or field-based settings.
Excellent communication skills, both verbal and written, with the ability to effectively interact with customers from diverse backgrounds.
Strong problem-solving abilities and the capacity to handle challenging situations calmly and professionally.
Ability to work independently with minimal supervision and as part of a team in a dynamic outdoor environment.
Flexibility to work varied hours, including evenings, weekends, and holidays, depending on business needs.
Physical stamina and the ability to stand, walk, and engage in outdoor activities for extended periods.
Proficiency in using basic office software and familiarity with point-of-sale systems or customer relationship management (CRM) software is advantageous.

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