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IT Operations Manager (Section Head)

Zewail City
6th of October, Giza
Posted 4 months ago
299Applicants for1 open position
  • 38Viewed
  • 17In Consideration
  • 2Not Selected
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Job Details

Experience Needed:
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Education Level:
Salary:
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Skills And Tools:

Job Description

As the IT Operations Section Manager, work directly with teams to:

  • Collect and summarize business needs, sequence design sessions and prioritization, and attend appropriate meetings. Track progress with various providers.
  • Implement quality assurance and controls in deliveries, plan and sequence improvements accordingly.
  • Responsible for:
    • Application Support Team.
    • Help Desk operations
    • End-User Computing Team
  • Identifying and managing risks while performing related operational duties in accordance with set goals.
  • Enforce and maintain required data governance throughout various sub-entities whilst maintaining information flow.
  • Maintain compliance with all Zewail City policies and procedures.

 

KEY ACCOUNTABILITIES: 

  • Responsible for IT Operations Section's yearly strategic plan and day to day operations
  • Review and approves changes to Help Desk policies, transformation plan, changes, and Project Plans
  • Manage Help Desk and Application Support for availability according to the SLA ‘s and OLA’s
  • Work with IT Infrastructure teams and academic units to ensure appropriate and timely support for software and hardware components, ensure baseline standardization for middleware, OS, and IT hardware
  • Responsible to get conduct regular problem diagnoses and ensuring their effective resolution, and trend analysis the same.
  • Negotiate with vendors and provide inputs to purchasing department on vendor identification
  • Coordinate with other IT Sections heads and staff for software and hardware releases and hardware support of users
  • Perform capacity analysis, relief sizing, and timing for the growth of the organization's computing platform
  • Stay abreast of new technology developments and global best practices in Technology Infrastructure and Operations

Key Results

  • Delivering service excellence
  • Relationship Building/Teamwork
  • Quality Focus
  • Strategic Initiatives
  • Operations and Support
  • Team Interactions
  • Leadership, Decision, and Judgement
  • Communication and Relationships

Job Requirements

Minimum Qualifications:

  • Bachelor’s degree in Communications Engineering, Computer Engineering or Information Technology or any relevant field

Desired Experience:

  • 10+ years of overall IT experience with at least 5+ years of experience in design and implementation of large-scale, multi-tiered, heterogeneous IT support organization with experience in setting up Help Desk.
  • Experience in functioning and operation of IT applications and implementation/ managing IT infrastructure of an organization having a large IT setup
  • Expert understanding of leading applications (such as SAP, Power Campus) and middleware products, and different OS technologies.
  • Experience in operating enterprise IT platforms covering backend storage platforms, servers, user-end devices, networks, etc.
  • Experience in managing configuration, integration, and support, technical problem-solving skills
  • Detailed knowledge of End User technologies with experience in deploying different kinds of hardware platforms.
  • Knowledge in IT service reporting, service levels agreement, operation level agreement, and measurement metrics
  • Appropriate Certifications and training records.

 

Generic Skills:

  • Business Acumen - Level 2
  • Budget & Cost Control - Level 2
  • Data Collection & Analysis - Level 3
  • IT & Computer Literacy - Level 4
  • English Language Skills - Level 3
  • Management Skills - Level 2
  • Negotiation Skills - Level 2
  • Project Management - Level 3

 

Behavioral Competencies:

  • Customer Service Orientation – Level 3
  • Complex Thinking – Level 3
  • Achievement Orientation – Level 3
  • Change Leadership – Level 2
  • Developing Others – Level 2
  • Directiveness – Level 2
  • Impact and Influence – Level 2
  • Teamwork – Level 2
  • Initiative – Level 3

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JobsIT/Software DevelopmentIT Operations Manager (Section Head)