Job Details
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Job Description
Responsibilities:
- Respond to customer inquiries in Chinese via phone, email, or chat.
- Provide technical support and necessary information about products and services.
- Handle customer complaints and resolve issues professionally.
- Record customer feedback and prepare regular reports for management.
- Coordinate with other departments to ensure excellent customer service.
Job Requirements
Requirements:
- Proficiency in Chinese (spoken and written) with a good command of Arabic or English.
- Previous experience in customer service (preferred but not mandatory).
- Excellent communication skills and a professional approach to customer interactions.
- Ability to work as part of a team and handle work pressure.
- Computer literacy and familiarity with customer service software.
