Customer Care/Success Representative

Responsibilities:

Deliver high-quality consultation services in accordance with the company's SOPs.

Monitor and assess teaching quality, provide constructive feedback, and support continuous improvement to enhance overall teaching effectiveness.

Support students' learning progress, providing timely solutions and proactively improving the learning experience.

Maintain positive relationships with students and parents, offering personalized learning plans and recommendations.

Enhance customer satisfaction and drive user referrals through excellent service.

Track and analyze student learning outcomes, providing solutions to optimize learning results and satisfaction.