Skills And Tools:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
- Establishing relationships with new clients and maintaining and nurturing business relationships with existing clients.
- Meeting and liaising with clients to discuss and identify their advertising requirements.
- Working with various departments on the briefs to ensure on time delivery of tasks, as well as assuring that the tasks is meeting the clients’ requests and expectations.
- Presenting proposals to clients for approval or modification.
- Negotiating with clients and agency staff about the details of campaigns.
- Preparing clients’ quotations
- Handling day to day clients’ requests
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