Software Engineer (AI & Data Analytics)

As a Software Engineer, your main role will be to harness the power of AI and machine learning to analyze large datasets of voice recordings. You'll develop algorithms to process speech, extract meaningful data, and automate decision-making processes. This role will focus heavily on AI-driven insights, speech recognition, and sentiment analysis to provide actionable data for business improvement.

Responsibilities include:

• Develop and implement AI models for speech-to-text conversion and sentiment analysis.
• Build data pipelines for processing and analyzing large volumes of voice data.
• Use machine learning algorithms to extract insights from voice recordings, such as customer sentiment, intent, and key topics.
• Collaborate with cross-functional teams to drive AI-powered solutions that improve customer service.
• Design automated systems to categorize and route calls based on analysis of recorded conversations.
• Work with stakeholders to design intuitive data visualizations and reports for actionable insights.
• Continuously improve AI models and algorithms for greater accuracy and efficiency.