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Application Support

El Sewedy Education - Th...
New Capital, Cairo

Application Support

New Capital, CairoPosted 18 days ago
55Applicants for1 open position
  • 15Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

Title: Application Support Officer & Sr. Officer
Location: New Administrative Capital
Company: The Knowledge Hub Universities (El Sewedy Education)

Accountable for the organization’s applications start to end process

  • Lead ticketed query system and ensures comprehensive database of queries and resolutions is kept up to date.
  • Resolve end-user support issues using enterprise-wide standards 
    and tools.
  • Establish, enforce, and maintain the data entry standards.
  • Conduct trainings for staff and faculty.
  • Support students in accessing and using their systems.
  • Develop, support, and manage user interfaces, applications’ 
    backend and third-party integration components.
  • Gather business requirements, functional designs, and tests cases 
    for support fixes, ongoing enhancements, and projects.
  • Create reports and dashboards.
  • Create, maintain, and update technical documents and procedures.
  • Lead systems integrations with all project stakeholders. 
  • Partake in the implementation of new solutions as per the business needs.
  • Create automated jobs for database backups and any redundant tasks.
  • Assist in the development of key strategic attributes for the organization’s application roadmap.

Coordinate with the vendors & other IT functions.

  • Liaise with vendors and other IT personnel for problem resolution.
  • Assist in designing new projects as per business needs. 
  • Align and test new projects with the vendors.
  • Maintains security, backup, and redundancy strategies.
  • Ensures compliance with IT policies & procedures.

Job Requirements

Technical Skills:

  • Power BI reporting tool.
  • Possess high level of testing techniques and scenarios 
  • Has a solid SQL background.
  • Has a good T-SQL background.
  • Has fair Database administration knowledge.
  • Has a fair PHP background.

Education: Bachelor of Business Informatics or in any relevant field.

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