Technical Support Agent

JoviTronix -
Sheikh Zayed, Giza

Technical Support Agent

Full Time

Hybrid

JoviTronix -
Sheikh Zayed, GizaPosted 7 hours ago

16Applicants for1 open position

0Viewed

0In Consideration
0Not Selected

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Job Description

Job Summary
The Technical Support Agent will be responsible for providing both remote and on-site support & installation for hardware and software issues.

Help Desk Duties
- Respond to technical support requests via phone, email, or ticketing system.
- Troubleshoot hardware, software, and networking issues remotely.
- Log and track issues, ensuring timely resolution and customer satisfaction.

Field Service Duties
- Perform on-site installation, repair, and maintenance of equipment (e.g., loss prevention systems, security gates, footfall counters).
- Coordinate with store managers or client representatives for site access, service visits and operational needs to ensure minimal disruption to their operations.
- Document all field service activities and maintain service logs.

Job Requirements

Education: Electronics/Information Technology or related field is preferred.

- Experience: 0-2 years of experience in technical support and/or field service roles is a plus
- Language: Good command of English written and spoken is a must.

- Solid understanding of Windows operating systems and Microsoft Office.
- Basic knowledge of networking concepts (LAN, WAN, TCP/IP) is a plus.
- Ability to install and configure low current systems like Electronic Article Surveillance, footfall counters, or similar retail technologies is a plus.
- Strong communication and interpersonal skills.
- Customer-oriented attitude with a focus on problem solving.
- Ability to work independently and under pressure.
- Time management and prioritization skills.
- Availability to respond to emergency service calls.