Partner Support Specialist
WebBeds -
Nasr City, Cairo
Job Details
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Job Description
- Control a call througheffective communication technique – call management.
- Build customer relationship by listen actively, question appropriately and by providing update and feedback.
- Adapt to and handlechanging situations and environments.
- Resolve conflicting situations by effectively using the interpersonal skills.
- Resolve problems by clarifying issues, researching, and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems.
- Maintain calm and the appropriate mental state in case situations and emotions escalate to a higher level (maintain stress).
- Multitasking. Manage multiple priorities and assignments (tasks) simultaneously (eg. Receiving client information over the phone while inputting or searching data on the system).
- Effectively use the availabletime and resources to address and finalizethe tasks and customer / partner request, issues, and enquiries– time management.
- Acknowledge all enquires and requests receivedwithin specified servicestandard requirements.
- Negotiate effectively.
- Organize information and data. Ability to assembleand maintain data in a logical file system that can be accessed by you or others at any given time.
- Input data into systemsand documentation.
- Keep clearevidence of lossesoccurred due to internal reasonsand report to management.
- Offer supportand guidance to coworkers.
- Be able to work effectively with others and contribute to team task accomplishments.
- Ability to solve problems. Identify root causesby asking the appropriate questionsand apply intervention to address them.
- Undertake othertasks and projectsas and when required.
- Supervise and manage the task distribution as and when required.
Job Requirements
- Travel industryand/or Call Centreexperience (desirable).
- Experience workingin a customer facing role (required).
- Fluency in spoken and written in English (required).
- Fluency in spoken and written in other languages (desirable).
- Strong communication, interpersonal and client relationship management skills.
- Good negotiating and influencing skills.
- Accuracy, researchskills and attention to detail.
- Ability to anticipate and solve problems.
- Team workingskills.
- Stamina and persistence.
- A “can do” approach.
- Ability to organize and plan effectively and to prioritize tasks to manage multiple activities and meet deadlines.
- Ability to work under pressure and to tight deadlines.
- Willingness and ability to take ownership for decisions.
- Initiative to achieve the best result.
- Computer literate. Basic knowledge of computer usage: Windows applications, email and internet. Learn the company internal software use.
