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Job Description
- Answer incoming calls and social media messages promptly and professionally.
- Actively listen to customer concerns, questions, and feedback.
- Provide accurate and up-to-date information about Lychee Egypt products, services, and policies.
- Resolve complaints professionally and courteously, aiming for customer satisfaction.
- Upsell and cross-sell relevant products and services in a natural and helpful manner.
- Document all interactions clearly and concisely in our CRM system.
Job Requirements
- University graduate
- Excellent communication and interpersonal skills, both written and verbal.
- Strong problem-solving and critical thinking abilities.
- A positive and customer-centric attitude.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite and CRM software (a plus).
- Fluency in Arabic and English
