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Job Description
- Answering hosting support tickets, analyzing problems and quickly solve customer’s problems to return servers to proper operation.
- Proactively maintain and develop all Linux infrastructure technology to maintain a 24x7x365 uptime service.
- Engineering of systems administration-related solutions for various project and operational needs.
- Maintain best practices on managing systems and services across all environments.
- Fault finding, analysis and of logging information for reporting of performance exceptions.
- Proactively monitoring system performance and capacity planning.
- Manage, coordinate, and implement software upgrades, patches, hot fixes on servers, workstations, and network hardware.
- Create and modify scripts or applications to perform tasks.
- Provide input on ways to improve the stability, security, efficiency, and scalability of the environment.
- Conduct system backups according to company standards.
- Collaborate with other teams and team members to develop automation strategies and deployment processes.
Job Requirements
- Bachelor’s degree / or equivalent combination of education, training, and experience in Computer Science, Information Systems or in any relevant field.
- In depth knowledge of Linux: RedHat, CentOS, Debian, etc.
- Hands on experience with MySQL and/or MariaDB and solving all kinds of problems related to it.
- Familiarity with VMWare and SAN management and concepts.
- Expert in Shell, Perl, and/or Python scripting.
- Solid knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNMP.
- Strong communication, problem solving skills and ability to remain calm and professional in all circumstances.
- Customer orientation, ability to adapt and respond to different types of characters and remain professional and courteous with customers at all times.
- Excellent listening and questioning skills, combined with the ability to attention to details and interact confidently with customers to establish what the problem is and explain the solution.
- Flexibility to work different shifts (including evenings, weekends, or holidays).
- Ability to multi-task, prioritize your workload, think logically, and manage time effectively.
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