Skills And Tools:
- Insert customer and account data by inputting text based and numerical information from source documents within time limits
- Compile, verify the accuracy, and sort information according to priorities to prepare source data for computer entry
- Review data for deficiencies or errors, correct any incompatibilities if possible and check output
- Research and obtain further information for incomplete documents
- Apply data program techniques and procedures
- Generate reports, store completed work in designated locations and perform backup operations
- Scan documents and print files, when needed
- Keep information confidential
- Respond to queries for information and access relevant files
- Comply with data integrity and security policies
- Ensure proper use of office equipment and address any malfunctions
- E-Commerce experience is a must.
- Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
- Skill in verbal and written communication to analyze, interpret and address customer needs.
- Ability to navigate a computerized data entry system or other relevant systems
- Ability to be flexible and quickly adapt to changing business needs and processes.
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