Learning & Development Specialist

Sykes Enterprises -
Maadi, CairoPosted 11 months ago

75Applicants for1 open position

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

Job Categories:

Identify training needs by evaluating strengths and weaknesses 
Translate requirements into training that will empower employees for the next step of their career path
Build annual training program and prepare teaching plans 
Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
Direct structured learning experiences and monitor their quality results 
Acclimate new hires to the business and conduct orientation sessions 
Deliver training courses 
Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior 
Periodically evaluate ongoing programs to ensure that they reflect any changes 
Remain updated regarding new trends and tools in employee development 
Market analysis and research regarding training programs that may match company needs 
Takes personal responsibility to understand and comply with all company and client Health, Safety, and Security responsibilities

Education (if beyond High School or equivalent):

College degree in HR Management, Organizational Psychology or a relevant field (preferable)
Languages proficiency 
Advanced level of English (at least C1) both verbal and written 
Additional EU Language is a plus

Experience Target (in this job or a related function/field):

Minimum of 6 months in customer service industry
Skills: (identify essential skills required, and identify additional skills that enable success in performing this job) 
Impeccable disciplinary behavior 
High level of self-motivation