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Learning & Development Specialis...

Sykes Enterprises
Maadi, Cairo

Learning & Development Specialist

Maadi, CairoPosted 8 days ago
42Applicants for1 open position
  • 27Viewed
  • 11In Consideration
  • 6Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Job Categories:

Skills And Tools:

Job Description

  • Identify training needs by evaluating strengths and weaknesses  
  • Translate requirements into training that will empower employees for the next step of their career path
  • Build annual training program and prepare teaching plans  
  • Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
  • Direct structured learning experiences and monitor their quality results  
  • Acclimate new hires to the business and conduct orientation sessions  
  • Deliver training courses  
  • Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior  
  • Periodically evaluate ongoing programs to ensure that they reflect any changes  
  • Remain updated regarding new trends and tools in employee development  
  • Market analysis and research regarding training programs that may match company needs  
  • Takes personal responsibility to understand and comply with all company and client Health, Safety, and Security responsibilities

Job Requirements

Education (if beyond High School or equivalent):

  • College degree in HR Management, Organizational Psychology or a relevant field (preferable) 
  • Languages proficiency  
  • Advanced level of English (at least C1) both verbal and written  
  • Additional EU Language is a plus 

Experience Target (in this job or a related function/field): 

  • Minimum of 6 months in customer service industry 
  • Skills: (identify essential skills required, and identify additional skills that enable success in performing this job)  
  • Impeccable disciplinary behavior  
  • High level of self-motivation

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