Job Details
Experience Needed:
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Job Description
- Identify training needs by evaluating strengths and weaknesses
- Translate requirements into training that will empower employees for the next step of their career path
- Build annual training program and prepare teaching plans
- Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
- Direct structured learning experiences and monitor their quality results
- Acclimate new hires to the business and conduct orientation sessions
- Deliver training courses
- Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior
- Periodically evaluate ongoing programs to ensure that they reflect any changes
- Remain updated regarding new trends and tools in employee development
- Market analysis and research regarding training programs that may match company needs
- Takes personal responsibility to understand and comply with all company and client Health, Safety, and Security responsibilities
Job Requirements
Education (if beyond High School or equivalent):
- College degree in HR Management, Organizational Psychology or a relevant field (preferable)
- Languages proficiency
- Advanced level of English (at least C1) both verbal and written
- Additional EU Language is a plus
Experience Target (in this job or a related function/field):
- Minimum of 6 months in customer service industry
- Skills: (identify essential skills required, and identify additional skills that enable success in performing this job)
- Impeccable disciplinary behavior
- High level of self-motivation
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