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Customer Service Representative

Interact Technology Solutions - Maadi, CairoPosted 1 month ago
76Applicants for1 open position
  • 20Viewed
  • 7In Consideration
  • 11Not Selected
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Job Details

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Job Description

  • Respond to customer inquiries via phone and email.
  • Identify customer needs and act upon the request in timely manner.
  • Communicate proactively with clients and maintain a positive professional relationship.
  • Communicate with internal departments (Finance – Logistics)  for order shipment updates and status
  • Follow communication with clients according to policies , procedures and regulations.
  • Provide customer with accurate and complete information and any updates on their order.
  • Handle customer complaints and find solutions in  timely manner
  • Follow up on customers complaints to ensure resolution.
  • Issue reports when requested.

Job Requirements

  • Bachelor degree from a relevant university
  • Previous proven experience in customer service field
  • Fluent English with excellent English business writing is required
  • Strong communication skills
  • Quality focused
  • Problem solver
  • Proficient in outlook and Microsoft office

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