Job DescriptionCompany DescriptionCompany DescriptionWe are far more than a worldwide leader. We are more than 240 000 women and men who share something unique.Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differencesYes, we lead the way. But we want to go further, with audacity, with imagination, with passionSofitel Dubai The ObeliskSofitel Dubai the Obelisk is Sofitel’s largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests have the option to unwind at the Sofitel Spa with L’Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai the Obelisk will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist – Front Office Supervisor and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!Job DescriptionTo manage the overall operation of the restaurant, following established objectives for the highest standards in professional management and administration as well as in effective and fair personnel development.Key Roles & ResponsibilitiesMotivate, discipline, direct and supervise the work of all employees in the restaurantDevelop and maintain training programs to ensure a high degree of staff professionalismManage day-to-day operations of the restaurantHandle complaints and make effective service recoveryEnsure standards are being followed in accordance with F&B policies and proceduresEnsure all employees have full product knowledgeRegularly inspect food & beverage qualityFollow established and proper Accounting proceduresHold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordinglyConduct daily roll plays and ensure employees adhere to grooming standardsDevelop maintenance schedulesLiaise with stewarding on inventory and breakage controlMaintain daily log book maintaining clear and concise information on the operations.Establish guest database with preference records of regular guestsSchedule employees to maintain Hotel’s service standards within budgeted labour costsAssign responsibilities to subordinates and conduct regular performance checksImplement weekly cleaning schedules for operating equipmentManage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager, Housekeeping and Engineering DepartmentControl stock of all equipment in the restaurantConstantly monitor staff's appearance, attitude and degree of professionalismQualificationsPERSONAL ATTRIBUTESExcellent reading, written and oral proficiency in EnglishExperienced in all aspects of restaurant serviceMust be well-presented and professionally groomed at all timesExcellent leader and trainer with strong motivational skillsStrong interpersonal skills and attention to detailHigh degree of professionalism, sound human resources management capabilities, business acumen, energy and determinationProven organizational skills, able to set and meet deadlines with quality resultsQualificationsDegree in Hotel Restaurant Management or equivalentExperienceMinimum 2 - 3 years Hotel experience