Job Description:Preparing and maintaining project plans, status reports, decision, and issue logsBringing thought leadership in overseeing continuous improvement opportunities, operational efficiencies, technology enhancements and cost reduction initiativesCollaborating with business unit Leads to drive improvements across our three business pillars of Customer, Colleague and CostWorking with peers and internal customers to prioritize and work backlog.Identifying opportunities, providing recommendations, and driving to optimize performance to achieve goals and operational objectives.Working with business users and owners to understand their needs and translate into final project deliverables.Key Requirements:Relevant Bachelor's degree.1-2 years of experience in Project Management in Contact Center Management. V. Good English level