Join a team recognized for leadership, innovation and diversityThe Future Is What We Make It.When you join Honeywell, you become a member of our Global team of thinkers, innovators, dreamers and doers who make the things that make the future.By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.Make the Best You.Working at Honeywell is not just about developing cool things. All our employees enjoy access to dynamic career opportunities across different fields and industries.Join us and Make an Impact.The Purpose of the RoleThe primary purpose of this position is to deliver superior customer satisfaction with the HCI Technical Support response, communication, and resolution of cases by working closely within a Global Technical Team under the direction of a Global Technical Support ManagerResponsibilitiesTechnical support for Honeywell APC/CPM applications in APAC/EMEA region to resolve the service requests within service level agreements.Support the project teams in migration and other project activities. Resolve the service requests from projects teams of APAC/EMEA region.Identify and log product defects while troubleshooting support issues, and collaborate with the development team to fix them according to defect priority, thus helping to improve overall stability of APC/CPM applicationsLiaison with the development team for timely delivery of solutions to the customersActively driving Knowledge Centered Support (KCS) within the team by Engaging in the creation of new articles (+updating existing articles) for all problem cases.Actively engage in product readiness from a Technical Support perspective (NPI, defect verification and product training ) Travel to the customer site to resolve the issues ( Expected travel ~ 10%)YOU MUST HAVEBachelors/Post Graduate degree in Chemical Engineering/Instrumentation Engineering10 - 15+ years of Experience in Advanced Process control and Control performance monitoring tools; preferably Honeywell RMPCT and CPM applicationsHands on experience in design, implementation and commissioning experience of APC and CPM applicationsExperience in Technical support activities; especially in Honeywell Advanced applications (preferably in APC and CPM)Good communication and writing skills.Good team player. Strong ability to maintain good working relationship with customers.Customer oriented attitude: understands & addresses (internal & external) customer needs and concerns, strong customer advocateWE VALUEUnderstanding APC/CPM implementation and support lifecycleCollaboration with diverse and global teamsGood troubleshooting skillsPromote customer relationshipsEffective communicatorIndividuals who are self-motivated and able to work with little supervision, who consistently take the initiative to get things done, do things before being asked by others or forced to by events.Additional InformationJOB ID: HRD228072Category: EngineeringLocation: Al Whada Street 391,Amwal Tower,5th fl.,Al Wassar Area 61, P.O. Box: 63757,Doha,AD DAWHAH,QatarExemptGlobal (ALL)