SMART HANDS TECHNICIAN (L2) – EUC & DC UAE

WE’RE HIRING A SMART HANDS TECHNICIAN (L2) – EUC & DC!Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Smart Hands Technician to provide critical onsite support for our data center and infrastructure operations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.Client in 190+ countries 6000+ Engineers 200+ Enterprise Clients WHAT YOU’LL DO:Provide onsite Smart Hands support for networking equipment, servers, and end-user computing (EUC) hardware, following precise directives from remote L3 engineers. Escort OEM technicians, manage spare inventory, and handle the full RMA process (shipping/receiving parts). Ensure real-time updates in the ticket system and maintain clear communication with remote teams for seamless operations. Maintain strict adherence to datacenter protocols and customer SLAs. Document all processes and troubleshoot basic network and EUC/break-fix issues under supervision. Utilize tools like Desktop Central and Intune for basic device management tasks as directed. Requirements4+ years of hands-on IT support and break-fix experience in fast-paced environments, including data center or infrastructure support. Basic networking knowledge (routers, switches, servers) and ticket system proficiency. Strong organizational, documentation, and communication skills. Ability to follow precise technical instructions meticulously. Fluent in both English and Arabic (verbal and written communication required). Experience with Desktop Central or Microsoft Intune is a strong asset. BenefitsCompetitive salary Collaborative and inclusive work culture Career growth opportunities in a global IT environment Join Our Team!If you are a problem-solver with strong technical skills and a passion for delivering top-notch IT support, we want to hear from you! Apply now to become part of a dynamic team where your expertise makes a real impact.