Store Manager

Scope Ensure the achievement of store sales budget Responsible for managing the store costs in an effective manner Responsible for the overall results of the store, working closely with all Managers (FoH and BoH) to ensure that the day-to-day activities build into the long term plan As a dynamic and inspiring leader, manage all activities to achieve store business objectives, demonstrating an excellent client experience Perform with high integrity in company compliance with Corporate departments Be an ambassador of the brand by promoting its values and ambitions within the market place Key HolderKey Accountabilities Empowered by the Retail Director/Area Manager/City Manager: -Guarantee the store profitability- Create the vision and tone for the store while at the same time driving a highly successful and profitable business with the partnership of both Regional/Corporate managements- Develop and implement business action plans to maximize sales for each product category and clients tier segment- Maintain a high sell through- Ensure the implementation and execution of all company initiatives within the store Ensure that the highest level of client service is provided motivating and challenging the Staff (FoH and BoH) Guarantee the full organization of company assets, for both the BoH and FoH guidelines Communicate company set KPIs and identify strategies to ensure that the performance standards are met Lead daily store meetings to communicate current business trends, relevant updates and motivate the store employees to perform Manage and support stock levels through direct communication with key business departments Assure stock fill-in on basics and purchase assortment to achieve store goals Lead the CRM processes in order to:- guarantee the execution of the company’s CRM initiatives- develop opportunities with loyal and potential clients Ensure Learning and Development activities for the store employees:- overseeing training conducted by other Staff members ensuring that product knowledge, client service, systems, procedures and teamwork are adequately covered- in collaboration with HR L&D, preparing individual development plans for the Staff, which include clear, measurable goals and performance reviews on timely bases- conducting or supervising monthly coaching sessions with the store employees to review performance and provide constructive, timely feedback Provide the store schedules and leadership zoning, to ensure adequate floor coverage and timely submission of payroll records for all employees Recap monthly store performance, reporting current business trend to cover every aspect of the business, as well as, competitors’ performance Monitor store expenses and maintain store operating budget while aiming to reduce overall cost Oversee the processing of daily incoming and outbound merchandise requests and shipments