About Role:We’re on the hiring for a dedicated customer service representative to handle our client inquiries and grievances. Success in this position requires maintaining composure under stress and proficiency with computer systems.Responsibilities:Here are the main things they will do:Cultivate enduring, trusting relationships with clients through proactive, open dialogue. Recognize and address customer grievances. Swiftly attend to customer queries. Consistently exhibit a constructive, understanding, and professional demeanor towards customers. Thoroughly understand our products to effectively respond to inquiries. Process transactions, paperwork, applications, and requests. Document customer interactions, financial transactions, feedback, and complaints. Evaluate and report on the effectiveness of customer service operations. Guarantee customer contentment and deliver expert support. Aid in achieving team objectives by completing related tasks as necessary.Requirements:Here are the qualifications and skills required:Previous experience in customer service, retail, or a similar job role. High school diploma or equivalent. Flexibility and resilience, with the capacity to adapt to rapid changes. Proficient in juggling tasks, setting priorities, and efficient time management. An interest or background in blockchain, digital assets, or financial technology. Willingness to work flexible hours, including night shifts, weekends, and public holidays. Legal eligibility to work in your current country of residence.