F&B Guest Relation

Welcoming guests to the venueProviding accurate wait times and monitoring waiting listsManaging reservationsEscort customers to assigned dining or bar areasProvide menus and announce Waiter/Waitress’s nameGreet customers upon their departureCoordinate with wait staff about available seating optionsMaintain a clean reception areaCater to guests who require extra attention (e.g. children, elderly)Answer incoming calls and address customers’ queriesAssist wait staff as neededRequirements and skillsPrevious work experience as a Host/Hostess or Waiter/WaitressUnderstanding of restaurant etiquetteFamiliarity with health and safety regulationsExperience in managing reservationsDemonstrable customer-service skillsExcellent communication skills (via phone and in-person)Strong organizational skills with the ability to monitor the entire dining and bar areaAvailability to work in shifts as neededGood physical condition to walk and stand during an entire shiftHigh school diploma; hospitality certification is a plusAt IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.