Sr. IT Support Engineer

DescriptionAs a Sr IT Support Engineer, you will be responsible for providing enterprise-level assistance to our users. You will diagnose and analyze infrastructure problems and updates. Will be responsible for asset management & maintenance. Security ownership on all levels and create security reports.Ensure coordination and management of IT Help Desk and the timely resolution of requests according to SLAs.Have a deep understanding of Dubizzle Egypt IT applications and core infrastructure.Provide Support for all IT related matters.Research and identify solutions to software and hardware issues.Diagnose and troubleshoot infrastructure issues.Work and provide mentorship to the entry levels in the team.Extract security reports and log all vulnerabilities.Track computer system issues through to resolution, within agreed time limits.Full ownership to Dubizzle assets and track its life cycle and maintenance.Use ITSM software, email and chat applications to give users quick answers to simple IT issues.Ensure all issues are properly logged and documented.Prioritize and manage several open issues at one time.Document technical knowledge in the form of notes and manuals.RequirementsQualifications: BS degree in Information Technology, Computer Science, Computer Engineering or relevant field Microsoft, Cisco, ITIL or similar certification is a plus.Experience: +4 years of IT experience in one of the following( computer networks, IT, System Administration).Knowledge:-Good understanding of computer systems, mobile devices and other techproducts.Familiarity with remote desktop applications and help desk software (eg. Zoho).Skills:-Excellent communication skills.Excellent problem-solving and communication skills.Traits:-Ability to provide step-by-step technical help, both written and verbal. Ability to diagnose and troubleshoot basic technical issues Natural helper, enjoys assisting people with computer issues.Ability to explain technical matter in simple terms.BenefitsA fast paced, high performing team.Comprehensive Health InsuranceLife InsuranceRewards & RecognitionsLearning & Development opportunities#dubizzleegypt