Cluster Asst. Learning and Development Manager

Job DescriptionCompany Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionFairmont Hotels & Resorts is committed to providing our Colleagues and Leaders with the tools they need to thrive in their chosen career with us. Showcase your passion for our service culture as Cluster Asst. Learning & Development Manager role at Fairmont Ajman and Fairmont Fujairah, where your knowledge and team leadership will support continued learning, guest satisfaction and Colleague engagement throughout your hotel.ResponsibilitiesReporting to the Cluster Director, Talent & Cluture, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging serviceFacilitate all Company training programs and ensure standards are followedProvide on-going coaching and guidance for departmental Trainers or department Leaders to ensure consistency of quality trainingEnsure all training material is up to dateCoordinate all training seminarsAct as an internal performance consultant, involved in facilitating departmental meetings, focus groups and team-building activities as requiredPartner with external organizations who provide support for the hotel's learning strategyEnsure all team member training, documentation and testing is completed in the required time frameCreate and develop training materials and programs to meet the needs of the hotelFollow outlet policies, procedures and service standardsFollow all safety policiesOther duties as assignedQualificationsPrevious leadership experience in a related field requiredPrevious Hotel experience preferredExcellent interpersonal, communication and organizational skillsHighly responsible & reliableAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all times