Responsibilities:-Answering large incoming calls and assisting callers with their inquiries in a timely manner.-Resolving complaints or forwarding to the appropriate department-Maintaining records and updating information in the database--Following up with callers to ensure their issues are resolved-Meeting performance targets and goals-Identifying their needs, clarify information, research every issue and providing solutions.-Keep records of all conversations in our call center database in a comprehensible way-Following up with callers to ensure their issues are resolvedRequirements:-Previous experience in a call center or customer service role-Fluency in English-Ability to multitask and work in a fast-paced environment-Strong problem-solving and decision-making skills-Excellent interpersonal and communication skills-Proficiency in using computer systems and software