Information Technology Team Manager

Yazaki Egypt is HIRING! Join our team!Our team is growing up! We are seeking for talented people to join us!Job vacancy:IT Team Manager.Key Responsibilities:• IT Field Services and Support:Support the network & systems services, manage IT operation and Field Operation within the Egyptian locations.• IT End User Service and Support:Take end user calls; analyze issues and requests regarding IT services; create and manage tickets within the ITSM software ServiceNow; prioritize and categorize such tickets; manage and steer escalation of tickets to the next level in IT support; work on tickets on a 1st level basis regarding defined SLA times based on ITIL procedures and processes.• CSC and Mfg. Mgmt. Relationship:Maintain communication with Plant and CSC Mgrs. to understand new IT requirements andinform IT Initiatives and IT Performance of his region.• Liaison for IT & Business Project:Provide support to Central IT Staff teams for the implementation of new projects or changes onthe infrastructure. Provide information about the infrastructure of the Locations under hisresponsibility drive project within Egyptian locations• Manage Department:Organize the team and provide the resources to work to satisfy End User requirements.Monitor KPIs and scorecards for his region and measure performance of himself and his team.Provide Leadership, motivate and coach his team and provide the support for his development and training (Internal and external). Help on the preparation of the budget and execute it.• Vendor support:Maintain communication with external vendors of equipment and services and provide feedback of their support.• Lifecycle IT Equipment:Plan and Procure equipment for the Locations under his responsibility, control it and dispose once it is obsolete.• Compliance & labor laws:Ensure compliance with the requirements of the Quality Management System (16949),compliance with YEMEA procedures, with health and safety rules within the work area.• Good technical experience:- experience in networking: Firewall, VPN, VLAN, Routage... Junipers. Palo Alto, Cisco switching.- System & Server administration VMware, QNAP NetApp.- LAN / WAN, VoIP et systems (Windows Server, VMware, SimpliVity), firewalls, Microsoft Office, Service Now, Office365, Active Directory.- SAP knowledge.Qualifications:• More than 6 years in similar position - Manufacturing / Automotive experience preferred.• Industrial background is required.• Strong analytical skills.• Excellent communication and interpersonal abilities.• English proficiency level.