Reservation Agent

Job Description

Job Summary-
As a Reservation Agent, you will be responsible for assisting customers with booking reservations for flights, hotels, rental cars, or other travel services.

You will provide excellent customer service and ensure all reservation requests are processed accurately and efficiently.
Job Responsibility-
Assist customers in booking reservations for travel services such as flights, hotels, and rental cars
Provide information on available travel options, including pricing, schedules, and accommodations

Process reservation requests accurately and in a timely manner
Resolve any customer issues or concerns related to reservations

Communicate effectively with customers through phone, email, or online chat

Coordinate with travel and accommodation providers to ensure smooth booking processes

Candidate Requirements-
High school diploma or equivalent; additional certification in tourism or hospitality is a plus
Proven experience in a customer service or sales role, preferably in the travel industry
Excellent communication skills and a customer-focused approach

Strong attention to detail and accuracy in processing reservations

Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Proficiency in using reservation software and other relevant computer applications
Skills

Skills-

Excellent communication skills
Strong customer service orientation
Proficiency in using reservation systems and software
Ability to multitask and work well under pressure
Attention to detail and accuracy

Problem-solving skills
Ability to work in a fast-paced environment

Good organizational skills
Flexibility and adaptability
Knowledge of the hospitality industry and reservation procedures