Customer Care Executive

We’re looking for an upbeat individual with a positive demeanor and the ability to learn.You will be responsible to process all sales orders with a high level of accuracy and in timely fashion in accordance with Hempel guidelines/procedures and ensures customer happiness.Here’s some of the other things you can look forward to:Sales order processing in the ERP system as per the Care working procedures, from various entry channels (including facilitating the product availability, product alternative finding, initiating productions and/or multi-tint productions, facilitating the on-time delivery, order confirmation and invoicing process, archiving).Facilitate credit limit increase, if need so during the sales order process and sales orders related documentation management.Customer master data management within the sales order process when required (add new delivery address).Prioritize orders in case of shortages as per the customers' classification, and in case of need, according to the rules provided by the direct line manager.Coordinate return orders and issuing related credit notes (ensuring the appropriate virtual stocks handling), as per the working procedures.Proactively lead the outbound and inbound communication with the customers using the provided communication tools (e.g. calls/e-mails/etc.), including claims management, ensuring the professional communication level and high level of customer experience – within the company communication guidelines.Provide the Customer Care related needed information to the internal & external auditors, as per the requests (including Impero controls).Provide basic technical and product related support for the customers within the daily order handling process.Ambassador of e-commerce platforms & similar digital ordering tools adoption for the customers, and support for the customer with the onboarding process.Service delivery within Service Level Agreement and also maintaining good cross-country working relationship.You will report to the Customer Care Team Leader - Kuwait.This role will be based in Kuwait.You Should Also Have The Following QualificationsExperience in a busy Customer ServiceExperience in standard operating procedures.Ability to understand and have basic product knowledge.Experience in using ERP-systems (Microsoft preferred)Proficiency with standard MS Office programsExperience with CRM is a plusE-mail and call etiquettes.Proficiency in English language (both written and verbal)Application and further informationFor further information on Hempel, please visit hempel.com.To apply for this position, please submit your application letter with a CV in English via the link no later than the 28 Mar 2024.Please note that the interviews will take place 1-2 weeks after the application deadline, and you may want to pencil this time in your diary to avoid any holiday clashes.More About HempelAt Hempel, we are working together to shape a brighter future with sustainable coating solutions. We believe this is only possible with dedicated employees with diverse perspectives and backgrounds. Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of our employees and the customers we serve, providing equal opportunity for all.Application due2024-03-28Seniority LevelMid-Senior levelJob FunctionsCustomer ServiceIndustryChemicalsAcross the globe, Hempel’s coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity.