Technical Support Engineer - Emergency Lighting

Eaton has been a key player in the Middle East for 40 years. This July, we announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth.About EatonEaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.We are seeking a highly skilled and motivated Technical Support Engineer to join our Emergency Lighting Services team in the Middle East. The successful candidate will provide technical support, troubleshooting, and solutions to our customers, ensuring the highest level of customer satisfaction.What You’ll DoProvide technical support and expertise to customers and internal teams regarding emergency lighting products and solutions.Troubleshoot and resolve technical issues related to emergency lighting systems.Conduct product demonstrations, training sessions, and technical presentations for customers and partners.Collaborate with the sales team to understand customer requirements and provide technical solutions.Assist in the development and maintenance of technical documentation, including manuals, guides, and FAQs.Stay up-to-date with industry trends, product developments, and emerging technologies in emergency lighting.Ensure compliance with local regulations and standards for emergency lighting systems.Provide feedback to the product development team based on customer interactions and technical issues.QualificationsBachelor Engineering Degree - Ideally Electrical, Mechanical, or Industrial.+ 10 years experience in Technical Role with expertise in Emergency Lighting SystemsUPS service experience is a plusSkillsTechnical knowledge, installation and commissioning experience with Emergency LightingPresentation skillsCommunication skillsElectrical products instrumentation knowledgePC literateWhat We OfferBeing part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industryWork in a company that is commitment to Inclusion & Diversity and SustainabilityAnnual mentoring program, Eaton University, a reward, and recognition systemOngoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwideStrong, agile and diverse team locally and globallyStrong processes and state-of-the-art systems and toolsStructured employee development processes, open feedback culture with development plansDetailed induction support and well-structured onboardingBalance your work and life with a hybrid worktime modelWe are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.