JOB TITLE: Client Manager, India (Based in Dubai)REPORTING TO: Head of Sales, MEIAT with dotted line reporting to the Int’l Clients & Hospitality ManagerLOCATION: Dubai, UAEMAIN PURPOSEA strategic role in the MEIAT Region, in continuous interaction with key stakeholders incl. Retail Excellence Manager, CRM & The Suite 1755 Management, the Client Manager, India is responsible for developing and growing clients from India and treating them in the UAE.You are a key player in contributing to the growth and success in the high-end and Les Cabinotiers segments. You have a keen understanding of the Luxury market dynamic, ideally in (but not exclusive to) watchmaking and high jewellery.Key responsibilities include networking, establish a strong CRM database, develop sales through new CRM, recommend applicable and actionable short/medium term action plans to drive and grow business and client satisfaction sustainably in India.Key ResponsibilitiesVIC BUSINESS DEVELOPMENTBuild a network, connect and recruit VIC from India.Identify pools of (U)HNWI communities and connect with these circles.Participate in networking activities inside/outside of the Boutique including client events in the UAE and India.Leverage all Brand platform and tools in Dubai to encourage them desire the products and the brand in the long-term.Among the targeted clientele, develop High Value (>100 KEUR) and Les Cabinotiers unique pieces segments.Consistently provide the highest level of service to the targeted VIC audience.Conduct market research in designated regions (UAE, India) to identify potential new clients, market trends and explore business opportunities.Provide high quality relevant feedback, strategic insights and requested reports about India to the Management.CLIENT ENGAGEMENT & CRMEngage with clients from India in the UAE or in India and their home country through personalized interactions and hosting opportunities.With the support of the Suite 1755 & office teams, lead relevant events organization for the VICs.Leverage CRM database and assets to grow client portfolio, incorporate CRM tracking and follow up in line with CRM guidelinesCollaborate with the CRM, training, retail excellence department to promote the brand and product segments.PROFILEAt least 5 years of relevant experience in the luxury industry within a sales/ client relationship fieldExpertise on HNWI recruitment, business development and treatmentFamiliarity with CRM approach for HNWI and the ability to nurture long-term relationshipsAbility to work in a team environment, with a proactive collaborative approach to deliver results, and a "can do" attitude in a non-hierarchical structure In-depth knowledge of GCC, India luxury marketA team player with excellent inter-personal skillsGood command of written and spoken EnglishProficiency in Microsoft Excel and Power pointAbility to travel 50% to 70% of the time when required