Job Title: End User SupportLocation: Dubai, NONEEmployment Type:PermanentWe are seeking a skilled End User Support Specialist who will also handle Level 2 support responsibilities, with a primary focus on providing exceptional service to our C-Suite executives. This role requires an individual with outstanding communication skills, a strong technical background, and a proactive, personable demeanour.The ideal candidate will come from the EUROPEAN market.Key Responsibilities:Provide advanced technical support to end-users across the organization, troubleshooting hardware, software, and network issues. Resolve escalated tickets from Level 1 support, ensuring timely and effective solutions. Maintain documentation of support processes, troubleshooting steps, and resolutions. Serve as the primary point of contact for all technology-related issues and requests from C-Suite executives. Ensure high-priority issues are addressed promptly and professionally, maintaining a focus on executive satisfaction Conduct periodic technology reviews and provide recommendations for improvement based on executive feedback and emerging technologies. Communicate effectively with end-users and executives, providing clear and concise instructions and updates. Collaborate with cross-functional teams including IT, Security, and Operations to address complex issues and ensure seamless service delivery Qualifications:Bachelor’s degree in computer science, Information Technology, or related field (or equivalent work experience). Minimum of 4 years of experience in end-user support roles, with a strong emphasis on Level 2 support and executive support. Excellent communication skills in English (additional European languages a plus). Proven ability to handle high-pressure situations with professionalism and diplomacy. Technical proficiency with Windows and macOS operating systems, Microsoft Office Suite, networking fundamentals, and mobile devices. Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), Personality Traits:Exceptional interpersonal skills with a focus on customer service and satisfaction. Proactive and adaptable, with a positive attitude and a willingness to learn. Ability to maintain confidentiality and handle sensitive information with discretion. Strong problem-solving abilities and a commitment to continuous improvement. End User Support in Dubai, NONE