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Customer Service Representative ...

Simera
Cairo, Egypt
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Customer Service Representative EGY (Remote)

Simera
Cairo, Egypt
Posted 21 days ago
113People have clicked1 open position

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Job Description

Unlock your remote work journey: you shine, we match you! Once you apply, you will be receiving your profile link in the next 24hrs. After applying you will need to complete your profile, receive follow-ups from our talent advisors, and our AI platform will do the rest.Summary:The Customer Service Representative is responsible for providing exceptional customer service to customers. This includes answering customer inquiries, resolving complaints, and providing information about products and services. The Customer Service Representative will work closely with other departments within the organization to ensure that customer service goals and objectives are met.Key ResponsibilitiesRespond to customer inquiries via phone, email, and chatResolve customer complaints and issues in a timely and professional mannerProvide information about products and servicesProcess orders and returnsUpdate customer information in the systemProvide feedback to management regarding customer complaints and issuesWork closely with other departments to ensure that customer service goals and objectives are metQualificationsHigh school diploma or equivalentEnglish C1/C21-2 years of experience in a customer service roleStrong verbal and written communication skillsStrong customer service skillsAbility to multitask and prioritizeStrong problem-solving skillsProficient in relevant computer software and toolsAbility to work well under pressure and meet deadlinesExperience in call center environment is a plus.

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