A little bit about us!At Snoonu, we hold the belief that technology has the power to make anything possible.Our Vision: to be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.Our Mission: To radically transform how people live by leveraging technology to connect them with endless possibilities.Values We Live ByBe Customer Obsessed - “Focus on the customer and all else will follow.”Act with Integrity - “We are honest, ethical, and trustworthy in everything we do.”Be Curious and Creative - “We constantly innovate and create solutions to bring a lasting positive impact.”Lead by Example and Take Ownership - “Be the change you want to see and take ownership.”Hustle and Deliver Results - “You can do more by doing less, better, and faster.”It's all about people - “Be a Team player, together we are stronger.”Role OverviewThe Senior Operations Analyst plays a critical role in driving operational improvement across various business units including Last Mile, SnooSend, Home Business, and Q-Com Business Unit. By leveraging deep analytical insights, operational excellence strategies, and effective team leadership, the Senior Operations Analyst will spearhead initiatives aimed at enhancing efficiency, productivity, and overall performance.Key ResponsibilitiesLead and execute operation improvement projects across multiple business units, ensuring alignment with Snoonu's strategic goals.Utilize advanced analytical tools and methodologies to identify improvement opportunities, forecast outcomes, and measure performance metrics.Develop and maintain complex data models in Excel, and utilize programming languages (preferably Python) to extract and manipulate data from the Data Warehouse (DWH) for insightful analysis.Collaborate with team leaders and stakeholders to define key performance indicators (KPIs) and implement week-by-week improvement actions to achieve set objectives.Mentor and manage a team of 2 analysts, fostering a culture of continuous learning and operational excellence.Present findings and recommendations to senior management, driving informed decision-making processes.Stay abreast of industry trends, technologies, and best practices in operations analysis and operational excellence.QualificationsBachelor’s or Master’s degree in Business, Operations Management, Analytics, or a related field.Minimum of 5 years of experience in operations analysis, with a proven track record of leading operational improvements in a fast-paced environment.Advanced proficiency in Excel and experience with programming languages (Python preferred) for data analysis.Strong analytical, problem-solving, and project management skills.Excellent leadership and team management abilities.Exceptional communication and interpersonal skills, with the capacity to work effectively across different teams and stakeholders.Result-driven with a focus on achieving measurable outcomes.