Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSRaffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 381 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.Job DescriptionHas overall responsibility for providing leadership and management for the Rooms Division (Front Office, Concierge, Raffles Club Lounge, and Butlers department) and be accountable for its asset and performance – i.e., Rooms revenue & profitability, competitive revpar index, guest satisfaction, brand consistency and employee engagement. Also manages and drives performance to outsourced labor related to her Division (Valets, Limousine company)Key Roles & ResponsibilitiesMaintain complete knowledge of:All hotel features/servicesAll room types, numbers, layout, décor, appointments and locationsAll room rates, special packages and promotionsDaily house count and expected arrivals/departuresPrevious day’s pickup and anticipated business levelsRoom availability status for any given dayScheduled in-house group activities, locations and timesAll hotel and divisional policies and proceduresMonthly forecast and budget itemsTour hotel daily; audit staff adherence to Raffles’ service standards in all phases of service and job functions; follow up with designated employees where neededReview departmental/divisional profits, payroll expenses, rooms’ expenses, cost per occupied room, previous day’s occupancy and room revenuesConduct daily briefings, review all information pertinent to the day’s businessPrepare weekly work schedules and Manager on Duty schedules in accordance with the staffing guidelines and labor forecasts; adjust schedules to meet business demandsConduct weekly meetings with departmental managers and review all information pertinent to the week’s businessObserve and review guest feedback / comments and confer frequently with staff to ensure guest needs are being metMonitor and handle guest complaints in an expedient and effective mannerAnticipate sold-out situations/and know how many rooms are overbooked; assist in locating alternative accommodations for guests and assist in “walking” and following up with guests, in accordance with hotel policies and proceduresReview all out-of-order rooms daily with respective departments to determine most current status and estimated date for return to room inventoryComplete work orders for submission to Engineering for prompt maintenance repairsPrepare monthly, quarterly and yearly Rooms Division financial forecastsPrepare annual capital expenditures reportMonitor monthly status of all accrual categories, i.e., linen, bathrobes, uniforms, etc.Provide training and development opportunities for all management employeesConduct annual / semi-annual performance reviews for all managers; provide performance feedback to all staff; handle disciplinary problems and counsel managers and staffFacilitate divisional and departmental management meetingsMonitor and facilitate all Internal Defect Reports relating to the Rooms DivisionWork with appropriate departments in setting future rates and special packagesAssist with facilitation of all quality auditing processesMentor and train appropriate employees for upward growthActs as Brand Ambassador with all our key contacts, regular guests and maximizes guest engagement and drives a culture of guest relations with her teams.PERSONAL ATTRIBUTESSolid business / financial acumen with good understanding of luxury hotel operationsGood understanding of Property Management SystemAct as a role model in delivering elegant and understated service with sophisticationDemonstrate leadership qualities to build strong employee engagementStrong interpersonal skills and attention to detailGood communicator with fluency in English. Proven organizational skills, able to set and meet deadlines with quality results.Good understanding of budgeting, forecasting, expenses and payroll controlExecutive presence – self assured exuding quiet confidence and humilityQualificationsDegree from a reputable hotel school preferred.ExperienceMinimum 5-7 years of experience in managing Rooms operations in a luxury hotel gained from working in key cities / resorts destinations globally.