Who WE are?KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles with the fastest growth in Latin America. We work smart and make things happen, offering the easiest, safest and most transparent experience to buy or sell a car.But our journey doesn't stop there: at KAVAK our goal is global! Now our footprint extends to the vibrant GCC region as part of our expansion into the Middle East, in the pursuit of our one and only goal: to transform the automotive market around the world.Today we have more than 130 Kavakees on the GCC team and growing, surrounding ourselves with the best talent to continue building the technology, processes, and products that make us the number one player in the pre-owned car market.Wanna join us on this exciting ride?Your Mission:You will optimize customer interactions and enhance their journey throughout our platforms. Your primary focus will be on maximizing subscriber growth, minimizing churn, and implementing targeted campaigns to drive engagement and revenue.What will you do? Customer Database Management & Segmentation: ensure the accuracy of our database information and segment the customer base according to demographics, behavior, and preferences for targeted marketing initiatives.Insider Website & CRM Automated Journeys: collaborate with internal teams to develop execute automated journeys within CRM systems to enhance customer experience. Monitor and optimize Insider website for better user engagement and conversion rates.CRO (On-site Experiments): conduct on-site experiments to optimize conversion rates and user experience, analyzing data to identify areas for improvement and implement strategies accordingly.Implement WhatsApp Business initiatives to enhance customer communication and support, configuring WhatsApp bots for automated responses and assistance.Subscriber Growth & Churn Management: strategize and execute plans to grow opt-in customer lists across email, WhatsApp/SMS, and push notifications, as well as churn rate monitoring and improving customer retention.Ad Hoc Campaign Executions: plan and execute ad hoc campaigns across the different channels, monitoring the performance and adjusting them for optimal results.Cross-Selling/Upsell Aftercare Products: identify opportunities for cross-selling and upselling aftercare products to existing customers, maximizing revenue from the existing customer base.RequirementsBachelor's degree in Marketing, Business Administration, or related field.Proven experience in customer lifecycle management, CRM systems, and database management.Proficiency in utilizing WhatsApp Business, CRM automation tools, and analytics platforms.Strong analytical skills with the ability to interpret data and make actionable recommendations.SQL proficiency Excellent communication and collaboration skills to work effectively with cross-functional teams.Prior experience in e-commerce or digital marketing is a plus.BenefitsHealth insuranceLife insurancePreferential price for retail cars upon completion of probation period22 working days of holidaysFlexible work environment: At KAVAK, we value your well-being. We understand the importance of work-life balance and offer a flexible work model, so you can pursue your passions outside of work.Diverse and inclusive company culture: our team that spans continents, cultures, and backgrounds. This diverse workforce brings together a wealth of ideas and experiences, enriching your professional journey.Do you want to be part of this story? Apply now!