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About Illumina Technology Solutions, LLCAt Illumina Technology Solutions, we are experiencing rapid growth across the U.S.A., Canada, India, and Pakistan and are proud to be a Microsoft Gold Partner. We are committed to providing technology solutions that help organizations thrive in a fast-changing digital landscape. Our vision is to become a leader in digital transformation for our clients, leveraging the power of the Microsoft digital ecosystem to drive innovation and growth. Visit us at www.illuminatechnology.comAbout The RoleWe are looking for a dedicated D365 Retail & Commerce Support Consultant to join our team in the UAE. The ideal candidate will provide functional support for Dynamics 365 Commerce (Retail) environments, including POS and omnichannel systems, while working PST hours. This role focuses on issue resolution, system stability, and user support to ensure uninterrupted retail operationsJob Type: Full-timeLocation: UAE – Remote (the ideal candidate should be present in UAE or eligible to work in UAE)Working Hours: PST (Pacific Standard Time)Essential FunctionsProvide functional support for D365 Commerce including Retail POS, back office, and eCommerce modulesTroubleshoot issues related to transactions, pricing, promotions, loyalty, and store operationsCollaborate with cross-functional teams to resolve system issues across Retail, Inventory, and Order ManagementHandle incident and service request tickets using defined SLA guidelinesWork closely with business users and technical teams to investigate and resolve root causesSupport integrations with payment gateways, inventory systems, and third-party retail applicationsMonitor Commerce Scale Unit (CSU) and Retail Server for performance and availabilityDocument support resolutions, root cause analysis, and maintain knowledge base articlesSupport user access, role-based security configurations, and compliance trackingParticipate in UAT and regression testing for hotfixes, feature updates, and deploymentsProvide PST-hour coverage in collaboration with global support teamsRequired QualificationsMinimum of 5+ years of experience in D365 Retail/Commerce support or functional consultingSolid understanding of POS systems, inventory workflows, promotions, and loyalty programsStrong hands-on experience with Retail Server, CSU, and Retail SDK componentsExperience in handling L2/L3 support tickets and coordinating with Microsoft for escalationsProficiency in D365 Commerce troubleshooting and functional impact analysisExperience with support tools like Azure DevOps, LCS, or ServiceNow is preferredFamiliarity with order processing, fulfillment, and omnichannel retail operationsStrong documentation and communication skills, especially in remote support environmentsFlexibility to work PST hours from the UAEMicrosoft certification in D365 Commerce or equivalent is a plusExperience in retail, consumer goods, fashion, or similar industries is preferredWe are an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
