Technical Support Engineer

OverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.In Modern Work (MW), we help our customers get and stay productive with Microsoft 365 product families.In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.This role is flexible in that you can work up to 100% from home.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.QualificationsRequired for Exchange Multi-year technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND multi-year technical support, technical consulting experience, or information technology experience Deep understanding in Exchange Server (2016 & 2019) and Exchange Online architecture, migration and troubleshooting. Experience with Windows Server 2012 and 2016, as well as Active Directory and DNS. Troubleshooting skills with Exchange Transport, Client Access, Devices syncing and Disaster Recovery scenariosAdditional Or Preferred Qualifications O365 Security and Compliance related technologies (eDiscovery, DLP, ATP, OCAS, etc.) Microsoft Office applications and Outlook 2010, 2013, 2016 Windows Server concepts and administration (Active Directory, Group Policy Management, Networking) and Networking (HTTP, DNS, TCP, IP) Outlook for iOS, Outlook for Android, and Outlook for MacLanguage QualificationEnglish Language: fluent in reading, writing and speaking.Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.ResponsibilitiesResponse and Resolution You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practicesReadiness You participate in communities with peer delivery roles. You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.Product/Process Improvement You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements