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Sr. Afr Ops Specialist

Riyadh, Saudi Arabia
Posted 1 month ago
1 open position
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Sr. AFR Operations Specialist


Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who ever said ‘‘the sky is the limit’’ never spoke to you! Because for you it’s the beginning’’. DHL Global Forwarding has an opening for a Senior AFR Operations Specialist in Saudi Arabia. You will help to develop and administer plans and processes as part of the AFR operations to deliver goods and information across the customer’s global supply chain utilizing air transportation, maximizing profitability and optimizing utilization of business and human assets in line with business strategy and objectives, corporate guidelines and policies

Join us in connecting people and improving lives


In this Sr. AFR Operations Specialist position

  • You will have to execute AFR Ops/CS plans and processes to provide air freight forwarding for customers, develop opportunities to expand business with new clients and continuously improve in-house customer services.
  • You will have to assess and interpret AFR needs to provide requirements of freight control center, and to support operations team with the required details, information, and instructions for operational performance
  • You will help to implement freight administration in providing allocation and reservations of freight on planned line haul and flights required for hub and operations performance
  • You will participate to develop and execute plans for air freight products in areas such as perishables, pharmaceutical, aviation, etc. while help to maintain close business relationship with existing clients, conduct customer visits and achieve a desired level of customer retention
  • You will track account performances and provide monthly reports to management, execute pricing strategy and respond to pricing enquiries in an efficient and competitive manner
  • You will conduct day-to-day shipment documentation for freight forwarding, assist in development of shipping tenders and ensure on-time submission on relevant documents, identify opportunities to enhance air freight productivity, and efficient resource allocation and utilization.
  • You will analyze and provide input for processes and design systems to enhance service quality, study and resolve issues in day-to-day delivery and implement practices for AFR Ops/CS focusing on increasing effectiveness and efficiency.
  • You participate in the creation and/or or confirmation of all transport orders, perform bookings, and optimize booking
  • You will have to prepare, control, and distribute all required Import/Export documents, identify performance issues of suppliers, and propose solutions to improve performance and also update Customs shipment information and physical status, resolve customer issues and incidents

Now, here’s what we need from you

  • Bachelor’s Degree or equivalent experience/qualification
  • More than 4 years of experience within the same field.

We offer:

  • Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
  • Possible further career development
  • Competitive salary

Why join DHL Global Forwarding?


We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at


Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. 


We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

  • The largest global network with more than 30,000 passionate employees
  • The most efficient processes and fastest response times
  • The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility


DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 


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